Case Study — Healthcare

Better Teams.
Better Care.
Better Outcomes.

See how a large academic health system transformed staff collaboration, patient experience, and clinical quality — across 75+ clinics, in just two sessions per team.

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34→79th
Physician engagement percentile, nationally
3 of 3
Patient experience metrics improved vs. control group
6 of 6
Clinical quality measures improved (p<0.001)
2 sessions
Per clinic to see results
The Challenge

Sound Familiar?

Fragmented communication. Misaligned work styles. Physician engagement scores that lag behind national benchmarks. These are challenges facing health systems everywhere — and they directly impact the care patients receive.

A large academic health system set out to change that. By deploying Simpli5, powered by 5 Dynamics, across their physician network, they gave clinical teams a shared language to understand how each person naturally works — and what that means for the team as a whole.

The Approach

Simple to Deploy. Measurable Results.

Each clinic participates in just two sessions:

① Individual

Team members learn about their own energy profiles across five dynamics — discovering where they naturally thrive and where they have to work harder.

② Team

The group learns how their profiles interact collectively — turning potential friction points into genuine, lasting collaboration.

The 5 Dynamics framework maps every project through five essential phases:

Explore
Excite
Examine
Execute
Evaluate

Each person has natural energy for some of these phases — and less for others. That's not a flaw; that's information. When teams understand this, misunderstandings decrease and collaboration increases — without lengthy conflict resolution or organizational restructuring.

The Results

The Results Speak for Themselves

Staff Perception

Following training, staff reported meaningful improvements across every dimension measured:

Survey Item Before After
Our team works together to accomplish day-to-day tasks 84.10% 92.85%
Different members work well together, even with different work styles 78.45% 84.83%
I feel aware of what is going on in my clinic most of the time 67.49% 80.36%
I feel my opinions are respected in my clinic 75.62% 83.04%
Patient Experience

Compared to a control group of practices that did not receive training, clinics with Simpli5 improved across all three key patient experience metrics:

  • Overall assessment of the practice
  • Patients reporting staff worked well together
  • Likelihood of recommending the practice
Clinical Quality

Practices with Simpli5 training significantly outperformed those without across six quality measures (p<0.001):

Quality Measure Without Simpli5 With Simpli5
Cervical Cancer Screening +0.63% +1.78%
Colorectal Cancer Screening +0.81% +1.07%
Pneumonia Vaccination (Older Adults) +0.50% +1.82%
Diabetes Eye Exam +5.41% +6.57%
Diabetes A1c Poor Control >9% +0.15% −0.38%*
Depression Remission +2.19% +3.49%
*Lower is better for A1c poor control
Physician Engagement

Two years in, physician engagement had undergone a dramatic shift — rising from the 34th to the 79th percentile nationally:

Disengaged
6.4% 0.8%
↓ 5.6pts
Ambivalent
26.9% 16.4%
↓ 10.5pts
Content
38.5% 41.8%
↑ 3.3pts
Engaged
28.2% 41.0%
↑ 12.8pts
From the Clinics

Real Moments. Real Change.

These weren't abstract insights. They changed how people showed up for each other every day.

"Shame on me."

A clinician upon realizing her practice manager's constant questioning wasn't a sign of distrust — it reflected an Examine energy profile, a natural need for data and rationale.

Once a clinical staff member simply said "I need help," her Execute-energy coordinator was immediately up and assisting — every time.

A small shift in communication unlocked instant, reliable support — just by understanding how her colleague was wired to respond.

A provider discovered his Reserved Excite energy was being fully depleted with patients — leaving him visibly exhausted when interacting with staff afterward.

That awareness began to change how he managed his energy and showed up for his team throughout the day.

Ready to See Results Like These?

In a field where the margin between good and great care often comes down to communication and trust, investing in how teams work together may be the smartest clinical decision a health system can make.

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