End User Terms of Use

Last Updated: April 22, 2025

These End User Terms of Use (these “End User Terms”) are a legally binding agreement between you, as an end user (“User” or “you”) and 5 Dynamics LLC (“5 Dynamics,” “we” or “us”) and govern your access to and use of the Simpli5 solutions under a license, including our proprietary workplace productivity, engagement, and leadership platform and associated services, as well as our artificial intelligence services known as “SenSai“ (collectively, the “Services“).

As part of these End User Terms, you agree to comply with the most recent version of our Acceptable Use Policy and you consent to our Privacy Policy, GDPR Compliance Policy, and Security Practices which are incorporated by reference into these End User Terms.

Acceptance. Please read these End User Terms carefully and save them. If you do not agree to these End User Terms, you may not use the Services. By clicking to accept these End User Terms, or by otherwise using the Services, you agree to be bound by these End User Terms as of that date (the “Effective Date”), and you represent that you are 18 years of age or older and have the authority to enter into these End User Terms. YOUR ACCESS TO, AND USE OF, THE SERVICES AND OUR OBLIGATIONS WITH RESPECT THERETO ARE EXPRESSLY CONDITIONED ON YOUR ACCEPTANCE OF THESE END USER TERMS, INCLUDING ARBITRATION ON AN INDIVIDUAL BASIS IN SECTION 16(g).

For the purposes of these End User Terms, the following terms shall have the meanings set forth below:

  1. “Agreement“: Refers collectively to these End User Terms, including any policies or documents incorporated by reference, such as the Acceptable Use Policy and Privacy Policy.
  2. “Authorized User“: Any individual who has been granted access to the Services, whether through an individual subscription, a group or organization subscription purchased directly from our website, or by a Customer under a separate Customer Agreement, and whose use of the Services is subject to these End User Terms.
  3. “Cookie Policy“: Refers to the policy document that explains how 5 Dynamics uses cookies and similar tracking technologies in connection with the Services. The Cookies Policy describes the types of cookies used, the purposes for which they are used (such as improving user experience, analytics, and functionality), and the choices users have regarding cookie settings, including how to manage or disable cookies through browser settings. The Cookies Policy, as updated from time to time, is incorporated by reference into these End User Terms.
  4. “Confidential Information“: Includes all proprietary or non-public information disclosed by 5 Dynamics or its affiliates through the Services, including assessments, assessment reports, passwords, and other materials, whether marked as confidential or not.
  5. “Content“: Any text, images, photos, videos, sounds, links, works of authorship, or other materials input or uploaded by you through your use of the Services.
  6. “Customer“: The organization or individual that has entered into a separate agreement with 5 Dynamics to access the Services, including individuals who subscribe directly to the Services without a separate written Customer Agreement.
  7. “Customer Agreement“: The separate written agreement between 5 Dynamics and a Customer that governs the provision of Services to that Customer and its Authorized Users. For web based purchases, no Customer Agreement is required.
  8. “Customer Data“: Includes profile data (email and name), profile picture, and other information voluntarily submitted by Authorized Users to the Services on behalf of a Customer but excludes Usage Data.
  9. “Effective Date“: The date on which you accept these End User Terms and begin using the Services.
  10. “GDPR Compliance Policy“: Refers to the set of guidelines, procedures, and measures adopted by 5 Dynamics LLC to ensure compliance with the General Data Protection Regulation (GDPR), a European Union regulation designed to protect individuals’ personal data and privacy. This policy outlines how personal data is collected, processed, stored, and protected in accordance with GDPR principles, including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and security. It also specifies the rights of data subjects—such as access, rectification, erasure, restriction of processing, and data portability—and details the mechanisms for obtaining consent, handling data breaches, and ensuring secure cross-border data transfers. Our GDPR Compliance Policy is integral to safeguarding user privacy and maintaining accountability in data processing activities, as updated from time to time.
  11. “ID Credentials“: The unique set of credentials (e.g., username and password) provided to each Authorized User for accessing the Services.
  12. “Input“: Any query or data submitted by you to the AI Services for processing to generate Output.
  13. “Output“: The insights or results produced by the AI Services based on your Input. All Outputs are derived from proprietary metadata owned by 5 Dynamics.
  14. “Privacy Policy“: The policy document outlining how 5 Dynamics collects, uses, stores, and shares personal information and data provided by users of the Services, as updated from time to time.
  15. “Security Practices“: Refers to the security policies, technical safeguards, and organizational measures implemented by 5 Dynamics to protect personal data, maintain system integrity, and prevent unauthorized access to the Services. This includes the practices outlined in our Security Practices, as updated from time to time.
  16. “Services“: Refers collectively to the Simpli5 solutions provided by 5 Dynamics, including workplace productivity tools, engagement platforms, leadership assessments, and associated artificial intelligence services (e.g., “SenSai“).
  17. “Third-Party Software“: Any software or components included in the Services that are owned by third parties or in the public domain and governed by separate license terms.
  18. “Usage Data“: Metrics and data collected automatically during your use of the Services (e.g., performance data, event logs) that are anonymized and owned by 5 Dynamics.
  19. “You”/“User“: Refers to you as an end user of the Services who has agreed to these End User Terms.

1. Your Account(s) and Limited License to Use Our Services. Whether you are a web based subscriber or your access is granted by a Customer (typically, your employer), you are granted a non-exclusive, non-transferable, limited license to access and use the Services, subject to these End User Terms and, where applicable, the Customer Agreement.

(a) To use our Services, you will be asked to create an account. As part of the account creation process, you’ll be asked to provide your email address, and create a password. Until you apply for an account, your access to our Services will be limited to what is available to the general public. When registering an account, you must provide true, accurate, current and complete information about yourself as requested during the account creation process. You must also keep that information true, accurate, current, and complete after you create your account.

(b) You agree to abide by the license metrics, requirements and other restrictions and limitations concerning the Services as described when you create an account for the Services. 5 Dynamics will provide you with a unique set of credentials for each individual that will be granted access to the Services (“ID Credentials”). You may not share your ID Credentials, and you are responsible for any unauthorized access to your ID Credentials.

(c) You agree that all information you provide to us in connection with your account will be true, accurate, supportable, and complete. You shall: (a) notify 5 Dynamics immediately of any unauthorized use of any ID Credentials or any other known breach of security, (b) report to 5 Dynamics immediately and use reasonable efforts to stop any unauthorized use of the Services that is known or suspected by you or any user, and (c) not provide false identity information to gain access to or use the Services. You are solely responsible for all use (whether or not authorized) of our Services under your account(s). You agree to take all reasonable precautions to prevent unauthorized access to or use of our Services and will notify us promptly of any unauthorized access or use. We will not be liable for any loss or damage arising from unauthorized use of your account.

2. Your Organization. These End User Terms apply to you as a user of the Services and are entered into between you and 5 Dynamics. Your company or organization (i.e., a unique domain where a group of users may access the Services) that has invited you to access the Services is referred to as the “Customer” in this Agreement. If you are joining your employer’s organization, for example, Customer is your employer. If you are joining a non-profit organization created by a friend using their personal email address, the friend is our Customer and they are authorizing you to join their organization. Each Customer may have a separate written agreement with us (in either case, the “Customer Agreement”) that permitted Customer to create and configure an organization so that you and others could join (each invitee granted access to the Services, including you, is an “Authorized User”). You are an Authorized User of the Customer. The Customer Agreement contains our commitment to deliver the Services to Customer, who may then invite Authorized Users to join its organization. Each Authorized User requires a separate license. License reuse is prohibited. Licenses are time-limited.

3. Provision of the Services. Subject to these End User Terms and the Customer Agreement, we will use commercially reasonable efforts to make the Services for which the Customer has subscribed available to you as an end user of the Customer. Depending upon the Services for which Customer has subscribed, different tools and features will be available.

4. Restrictions on Your Use of the Services. Except as expressly permitted herein, you may not, and may not permit anyone to: (i) copy or republish the Services, (ii) make the Services available to any other person, (iii) use or access the Services to provide service bureau, time-sharing or other computer hosting services to third parties, (iv) modify or create derivative works based upon the Services, (v) remove, modify or obscure any copyright, trademark or other proprietary notices contained in the Services, (vi) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except and only to the extent such activity is expressly permitted by applicable law, (vii) access the Services in order to build a similar product or competitive product, (viii) create “links” to or from the Services, or “frame” or “mirror” any content forming part of the Services, or (ix) integrate or combine the Services with any software, or (x) use the content for other purposes such as for training a machine learning AI model, except as expressly permitted by 5 Dynamics.

5. SenSai AI Services

We offer an optional feature that utilizes agentic artificial intelligence and machine learning (“SenSai” or “AI Services”).

a. Use of AI Services

You agree to use the AI Services only for lawful purposes and in compliance with all applicable laws and regulations. You shall not:

i. Violate any federal, state, local, or international laws or regulations, including export control laws;

ii. Impersonate the Company, its employees, other users, or any entity;

iii. Engage in conduct that harms the Company, interferes with others’ use of the AI Services, or exposes us or others to legal liability;

iv. Interfere with or disrupt the AI Services or violate third-party rights;

v. Use the AI Services to develop machine learning models or related technologies;

vi. Infringe on intellectual property rights (ours or others);

vii. Use Outputs for biometric profiling, surveillance, or automated decision-making that affects legal rights;

viii. Rely on the AI Services in medical, legal, or financial contexts without human verification;

ix. Use the AI Services for harassment, hate speech, or disinformation.

b. Input and Output

Your queries submitted to the AI Services are “Inputs”; the results are “Outputs.” You are solely responsible for ensuring that your Inputs comply with applicable laws and these End User Terms. Outputs are derived from proprietary metadata owned by 5 Dynamics and may be reused by us. Your use of Outputs is subject to the license granted herein and any applicable Customer Agreement.

c. Human Oversight

AI Services are intended to assist—not replace—human judgment. Outputs should not substantially influence decision-making without human validation. You remain responsible for all decisions made using the AI Services.

d. No Guarantees; Evolving Nature of AI

AI and machine learning are rapidly evolving. As a result, Outputs may be inaccurate, non-unique, or unsuitable for your intended use. You must independently review and validate all Outputs before relying on them. We make no guarantees as to functionality, reliability, or accuracy of the AI Services or Outputs, and they may generate errors, incomplete data, or unexpected results.

e. Disclaimer

The AI Services use experimental technology. All information provided is for general informational purposes only. We make no warranties regarding the accuracy, completeness, or usefulness of any Output. You rely on the AI Services at your own risk.

6. Intellectual Property Rights; Ownership.

(a) Rights in the Services. Except for the limited rights granted herein during the term of these End User Terms, any and all rights in and to the Services, the Simpli5 website, and 5 Dynamics’ online materials, including all intellectual property rights, including but not limited to our trademarks, copyrights, patents, and all related rights, in and to the foregoing, are and shall remain the exclusive property of 5 Dynamics. 5 Dynamics reserves all rights not expressly granted herein. Nothing in these End User Terms will transfer any such rights to, or to vest any such rights in, you. You will not take any action to copy, jeopardize, infringe, limit, or interfere with 5 Dynamics’ intellectual property rights. Any unauthorized use of the Services or our intellectual property rights is a violation of these End User Terms and may also constitute a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws.

(b) Usage Data. We may collect usage data, event logs, performance data, error monitoring and other data related to how you use and interact with the Services (“Usage Data”). To the extent we collect or generate Usage Data, it will be owned by us, and we may use it for any lawful purpose.

(c) No Removal of Notices. You agree that you will not remove, obscure, make illegible or alter any notices or indications of the intellectual property and/or 5 Dynamics’ rights and ownership thereof, whether such notice or indications are affixed on, contained in, or otherwise connected to any materials.

(d) Ownership of and Use of Reports. The Services, as well as the assessments and assessment reports created through your use of the Services, are the sole property of 5 Dynamics. Your rights in the assessments and/or the assessment reports created through your use of the Services include and are expressly limited to the following: (i) the limited access rights to use the Services to complete the assessment; (ii) limited access rights to use the Services to view the assessment report related to the assessment; (iii) the opportunity to download certain reports and information as permitted by the Services; and (iv) the opportunity to use what you have learned from the process of using the Services and seeing the assessment reports, as one data point in assessing the significance of your indicated personal characteristics. You hereby grant 5 Dynamics the royalty free, irrevocable, perpetual right and license to use, copy, modify, distribute, aggregate, compile and/or publish in its original or modified form the information contained in assessment reports or derived from the assessment process, provided that in doing so 5 Dynamics does not provide your personal information to identify you to others as the subject of the assessment report.

(e) Feedback License. You grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into our Services any suggestions, enhancement requests, recommendations, or other feedback you provide.

7. Content and Customer Data.

(a) In connection with your use of the Services, you may input or upload text, images, photos, videos, sounds, links, works of authorship, or other materials (collectively, “Content“). We do not claim ownership of your Content. By posting or sharing the Content, you grant to us only the limited rights that are reasonably necessary for us to provide the Services to you and the Customer. You represent and warrant that: (a) you own your Content or otherwise have the right to grant the license set forth in this section, and (b) transmitting your Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, trademark rights, contract rights or any other rights of any person or entity. User shall only collect, process, use, store, disclose and transfer Content in compliance with any applicable Third-Party Terms, privacy policies or policies issued by Customer. User acknowledges that 5 Dynamics does not have any control over the Content that passes through 5 Dynamics’s systems and networks through the Services. 5 Dynamics is not responsible for monitoring your Content and collects such Content automatically under your direction when providing the Services to you and the Customer. We may, but do not have any obligation to, remove any of the Content from the Services in our sole discretion, including if we determine that it may violate another person’s intellectual property rights, this Agreement, any applicable Third-Party Terms, or applicable law. User acknowledges that 5 Dynamics will have access to the Content as it is being transmitted via the Services to the applicable Third-Party System and may need to translate, reformat, re-tag or otherwise modify technical elements of the Content. User acknowledges and agrees that after termination of this Agreement, User may not have access to the Content via the Services.

(b) When an Authorized User (including, you) submits Content or information to the Services, such as profile data or picture, but excluding Usage Data (“Customer Data”), you acknowledge and agree that the Customer Data is owned by Customer and the Customer Agreement provides Customer with many choices and control over that Customer Data. For example, Customer may provision or de-provision access to the Services, manage permissions, share connections, and these choices and instructions may result in the access, use, disclosure, modification, or deletion of certain or all Customer Data.

(c) AS BETWEEN US AND CUSTOMER, YOU AGREE THAT IT IS SOLELY CUSTOMER’S RESPONSIBILITY TO (A) INFORM YOU AND ANY AUTHORIZED USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS FROM YOU AND ANY AUTHORIZED USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICES; (C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE CUSTOMER AGREEMENT IS LAWFUL; AND (D) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY AUTHORIZED USER RELATING TO OR BASED ON CUSTOMER DATA, THE SERVICES OR CUSTOMER’S FAILURE TO FULFILL THESE OBLIGATIONS. 5 DYNAMICS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.

8. Confidentiality and Privacy.

(a) Confidentiality. You agree that you will treat the Services, including but not limited to, the assessments, the assessment reports, any information downloaded by you or disclosed to you by 5 Dynamics through the Services, and your password and related access information to the Services as Confidential Information and the trade secrets of 5 Dynamics. You shall not provide access to the Services to any other person without the express written permission of 5 Dynamics. You will not disclose the Services contents, assessments, or assessment reports to any third party without the express written permission of 5 Dynamics.

(b) Privacy Policy. Please review our Privacy Policy and GDPR Compliance Policy for more information on how we collect, use, and share information.

(c) Data Usage and Privacy for AI Services. We do not collect your personal information unless you voluntarily provide it to us. We may use inputs to and outputs from the AI Services to train and improve our AI models, subject to our confidentiality obligations. Aggregated and anonymized data may be used by the Company subject to our confidentiality and privacy obligations.

9. Other Third-Party Components and Software. User acknowledges that (a) the Services may contain other software or components that are either owned by a third party or in the public domain, and (b) 5 Dynamics has no proprietary interest in such software or components (collectively and each, the “Third-Party Software”), and as such, cannot grant User a license to use such Third-Party Software. A listing of such Third-Party Software is available upon written request. User’s rights in the Third-Party Software are governed by and subject to the terms and conditions set forth in the applicable third-party license(s) also set forth therein. User acknowledges and agrees to fully comply with such terms and conditions. IN ADDITION TO ANY DISCLAIMERS SET FORTH IN SUCH TERMS AND CONDITIONS, THE DISCLAIMERS SET FORTH AND THE LIMITATIONS OF LIABILITY SET FORTH HEREIN SHALL APPLY TO 5 DYNAMICS AND ITS LICENSORS WITH RESPECT TO SUCH THIRD-PARTY SOFTWARE. In addition, certain components of the Services are, due to their interaction with third party software, required to be made available to you under terms and conditions other than this Agreement.

10. Maintenance. Scheduled system maintenance will take place from time to time, and during such times, updates to the Services or elements thereof may be unavailable. Emergency maintenance may be required at other times in the event of system failure. In addition, you acknowledge that information found on the Services may contain errors or inaccuracies and may not be complete or current.

11. WARRANTY DISCLAIMER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT THERETO, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. WE DO NOT WARRANT AGAINST INTERFERENCE WITH USER’S ENJOYMENT OF THE SERVICE, THAT THE FUNCTIONS CONTAINED IN OR PERFORMED OR PROVIDED BY THE SERVICE WILL MEET USER’S REQUIREMENTS, THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE THAT WE GIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, 5 DYNAMICS MAKES NO WARRANTY, EXPRESSED OR IMPLIED, REGARDING ACCURACY, ADEQUACY, COMPLETENESS, LEGALITY, READABILITY, RELIABILITY, OR USEFULNESS OF ANY CONTENT THAT IS TRANSMITTED VIA THE SERVICES. USER IS SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY, COMPLETENESS, AND APPROPRIATE RENDERING OF CONTENT BEFORE AND AFTER TRANSMISSION THROUGH THE SERVICES.

12. LIMITATION OF LIABILITY. IN NO EVENT WILL YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CUSTOMER AGREEMENT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS YOU ARE ALSO A CUSTOMER (AND WITHOUT LIMITATION TO OUR RIGHTS AND REMEDIES UNDER THE CUSTOMER AGREEMENT), YOU WILL HAVE NO FINANCIAL LIABILITY TO US FOR A BREACH OF THESE END USER TERMS. OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED DOLLARS ($100) IN THE AGGREGATE. THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT EITHER PARTY’S RIGHT TO SEEK AND OBTAIN EQUITABLE RELIEF.

13. Indemnification. You agree to defend, indemnify, and hold 5 Dynamics and our parent, subsidiary and other affiliated companies, and their employees, contractors, officers and directors harmless from all liabilities, claims and expenses, including attorney’s fees, that arise from: (i) your use or misuse of the Services or the content therein; and (ii) your Content, including without limitation claims, damages and liabilities arising from User’s failure to comply with applicable law, or with any privacy policy or other agreement under which such Content was obtained. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

14. Term and Termination.

(a) These End User Terms will be effective as of the Effective Date and will remain effective until Customer’s subscription for you expires or terminates, or your access to the Services has been terminated by Customer or us.

(b) We may terminate these End User Terms with immediate effect at any time. Without limiting other remedies, 5 Dynamics may limit, suspend, or terminate these End User Terms and your use of the Services, with immediate effect, automatically and without recourse, if we reasonably believe that you are in breach of these End User Terms. 5 Dynamics shall effect such termination by providing notice to you at the email address you have provided, and/or by preventing your access to the Services.

(c) We reserve the right to suspend or terminate your access to any part of the Services, including AI Services, at any time without prior notice for any reason. We may terminate any or all of the Services features and functionalities at any time. We may change or update the Services at any time (including its features, functionality, user interface, user experience, or any combination of these or other aspects).

(d) Upon termination of these End User Terms: (i) all licenses and rights to use the Services shall immediately terminate; and (ii) you will immediately cease any and all use of the Services.

(e) Upon termination, we may retain anonymized Usage Data, but Customer Data will be deleted within 60 days unless otherwise required by law or requested by Customer. Notwithstanding the foregoing, the following Sections will survive any termination of these End User Terms: Sections 4-7 and 10-15.

15. Payment and Cancellation

a. Free Trial and Individual Subscriptions.

5 Dynamics offers certain Services directly to individual users. For individual accounts, the first 12 months of service are provided at no cost. After the initial free trial period, continued access will require payment of an annual subscription fee, currently set at $120 USD per year, unless otherwise specified. 5 Dynamics reserves the right to change the subscription fee at any time in its sole discretion, provided that such changes will not take effect until the start of your next renewal period and you have been given reasonable prior notice.

b. Credit Card Purchases.

For both individual and organizational customers, 5 Dynamics may offer the ability to purchase Simpli5 licenses using a credit card. When using this payment method, you agree to the following terms.

c. Payment Terms.

All subscription and license fees are billed in advance and are non-refundable. You agree to pay all fees associated with your subscription or license as outlined during the sign-up or renewal process, subject to any applicable updates as described in Section 15(a).

d. Billing and Renewal.

By providing your payment information, you authorize 5 Dynamics to charge your credit card on a recurring basis at the applicable rate. Unless cancelled, your subscription will automatically renew at the end of each term. For individual users, this includes renewal at the then-current annual rate following any free trial. If you are managing a group or organization, licenses for all active members will also renew automatically. You are responsible for removing any members you do not wish to renew before the renewal date.

e. Refunds.

All license and subscription fees are non-refundable. Refunds will not be issued for partial subscription periods, unused services, or early cancellations.

f. Cancellation.

You may cancel your subscription or license renewal at any time through your account settings or by contacting support. Cancellation will be effective at the end of the current subscription term, and you will retain access to the Services until that time.

16. General.

(a) Electronic Signature(s). You hereby agree to the use of electronic communication and to the electronic delivery of notices. Furthermore, you hereby waive any rights or requirements under any laws or regulations in any jurisdiction which requires an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable mandatory law.

(b) Modifications. We may modify these End User Terms from time to time. Any modification shall be effective when we notify you of the modification (via an update delivered through the Services or via email or other notification) and you continue to use the Services after such date.

(c) Waiver. No failure or delay by either party in exercising any right under the End User Terms will constitute a waiver of that right. No waiver under the End User Terms will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.

(d) Severability. If any provision of the End User Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the End User Terms will remain in effect.

(e) Assignment. You may not assign any of your rights or delegate your obligations under these End User Terms, whether by operation of law or otherwise, without the prior written consent of us (not to be unreasonably withheld). We may assign these End User Terms in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

(f) Waiver of Jury Trial; Attorneys’ Fees. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to the End User Terms. In any action or proceeding to enforce rights under the End User Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.

(g) Arbitration. Any dispute, controversy or claim arising out of these End User Terms will be settled by binding arbitration pursuant to the Commercial Rules (or Consumer Rules, to the extent applicable) of the American Arbitration Association (“Rules”) then in effect. Notwithstanding those Rules, the following provisions will apply to such arbitration: (a) Texas law shall apply, (b) the arbitration will be conducted by a single arbitrator; however, at the request of either party, a panel of three arbitrators will conduct the arbitration, with one arbitrator chosen by each of the parties and the third appointed by the other two arbitrators, (c) the fees of the arbitrator(s) shall be equally borne (50/50) by the parties, and (d) the proceedings shall be in the English language and shall take place in Austin, Texas, User’s home state or another location reasonably convenient to both parties. The arbitrator(s) shall reach a binding decision regarding the issues presented as it deems fair, reasonable, and appropriate, and such decision shall have the full force and effect of a binding judgment, which may be entered in any court having proper jurisdiction. Each party may seek injunctive relief in any court of competent jurisdiction. You and 5 Dynamics agree to resolve any dispute in arbitration on an individual basis only, and not on a class or collective basis. The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis. If at any point this provision is determined to be unenforceable, the parties agree that this provision shall not be severable, unless it is determined that the arbitration may still proceed on an individual basis only.

(h) Governing Law. These End User Terms shall, for all domestic and international purposes, be governed, interpreted, construed, and enforced solely and exclusively in accordance with the laws of the State of Texas, U.S.A., without regard to conflicts of law provisions.

(i) Entire Agreement. The End User Terms, including any terms incorporated by reference into the End User Terms, constitute the entire agreement between you and us and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. To the extent of any conflict or inconsistency between the provisions in these End User Terms and any pages referenced in these End User Terms, the terms of these End User Terms will first prevail; provided, however, that if there is a conflict or inconsistency between the Customer Agreement and the End User Terms, the terms of the Customer Agreement will first prevail, followed by the provisions in these End User Terms, and then followed by the pages referenced in these End User Terms (e.g., the Privacy Policy). Customer will be responsible for notifying Authorized Users of those conflicts or inconsistencies and until such time the terms set forth herein will be binding. If you are using the Services as an individual subscriber through our web site, and not through a Customer Agreement, then these End User Terms constitute the full agreement between you and 5 Dynamics.

(j) Contacting 5 Dynamics. You may contact us at support@simpli5.com or at our mailing address below:

5 Dynamics LLC, 2802 Flintrock Trace, Suite 259
Austin, TX 78738
USA