Effective: November 14, 2018
- Organizing it into the sections listed in the Table of Contents below,
- Providing a series of examples that help illustrate how the policies may be implemented by 5 Dynamics and
- Defining and capitalizing a few terms that are used more than once for simplicity and brevity.
When we refer to “5 Dynamics”, we mean the 5 Dynamics entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.
Table of Contents:
- Information We Collect and Receive
- How We Use Information
- Data Retention
- How We Share and Disclose Information
- Data Protection Officer
- Identifying the Data Controller and Processor
- Your Rights
- Data Protection Authority
- Privacy Shield Framework
- Recourse, Enforcement, and Liability
- Accountability for Onward Transfer
- Disclosures and Transfers
- Contacting 5 Dynamics
Information We Collect and Receive
5 Dynamics may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:
Customer Data. Customers or individuals granted access to an Organization by a Customer (“Authorized Users”) routinely submit Customer Data to 5 Dynamics when using the Services.
Other Information. 5 Dynamics also collects, generates or receives Other Information:
- Organization and Account Information. To create or update an Organization account, you or your Customer (e.g., your employer) supply 5 Dynamics with an email address, password, and/or similar account details. In addition, Customers provide 5 Dynamics (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.
- Usage Information.
- Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, 5 Dynamics logs the Organization, people, features, content and links you interact with, the types of information shared and what Third Party Services are used (if any).
- Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration, plugins, language preferences and cookie data.
- Device information. 5 Dynamics collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
- Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. 5 Dynamics may also collect location information from devices in accordance with the consent process provided by your device.
- Contact Information. In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.
- Third Party Data. 5 Dynamics may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.
- Additional Information Provided to 5 Dynamics. We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with 5 Dynamics.
Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Organization setup details, is not provided, we may be unable to provide the Services.
How We Use Information
Customer Data will be used by 5 Dynamics in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. 5 Dynamics is a processor of Customer Data and Customer is the controller. Customer may, for example, use the Services to grant and remove access to an Organization, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.
5 Dynamics uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, 5 Dynamics uses Other Information:
- To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request.
- As required by applicable law, legal process or regulation.
- To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
- To develop and provide search, learning and productivity tools and additional features. 5 Dynamics tries to make the Services as useful as possible for specific Organizations and Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content, or expertise to an Authorized User, make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Services experience or create new productivity features and products.
- To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about 5 Dynamics. These are marketing messages so you can control whether you receive them.
- For billing, account management and other administrative matters. 5 Dynamics may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
- To investigate and help prevent security issues and abuse.
How We Share and Disclose Information
This section describes how 5 Dynamics may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and 5 Dynamics does not control how they or any other third parties choose to share or disclose Information.
- Customer’s Instructions. 5 Dynamics will solely share and disclose Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and in compliance with applicable law and legal process.
- Displaying the Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same or connected Organizations. For example, an Authorized User’s email address may be displayed with their Organization profile.
- Collaborating with Others. The Services provide different ways for Authorized Users working in Organizations to collaborate, such as shared profiles. Other Information, such as an Authorized User’s content report information, may be shared, subject to the policies and practices of the Organization.
- Customer Access. Owners, administrators, Authorized Users and other Customer representatives and personnel may be able to access, modify or restrict access to Other Information. This may include, for example, your employer accessing or modifying your profile details.
- Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business. These third parties may, for example, provide virtual computing and storage services. Additional information about the sub-processors we use to support delivery of our Services is set forth at Sub-processors.
- During a Change to 5 Dynamics’ Business. If 5 Dynamics engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of 5 Dynamics’ assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
- Aggregated or De-Identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective 5 Dynamics customer the average amount of time spent within a typical Organization.
- To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
- To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of 5 Dynamics or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
- With Consent. 5 Dynamics may share Other Information with third parties when we have consent to do so.
5 Dynamics takes security of data very seriously. 5 Dynamics works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding security and confidentiality of the Services, please see our Security Practices. Given the nature of communications and information processing technology, 5 Dynamics cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.
Data Protection Officer
To communicate with our Data Protection Officer, please email firstname.lastname@example.org.
Identifying the Data Controller and Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, Customer is the controller of Customer Data. In general, 5 Dynamics is the processor of Customer Data and the controller of Other Information. 5 Dynamics LLC, a US company based in Austin, Texas is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use Organizations established for Customers globally including those in the US as well as the rest of the world.
Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.
To the extent that 5 Dynamics’ processing of your Personal Data is subject to the General Data Protection Regulation, 5 Dynamics relies on its legitimate interests, described above, to process your data. 5 Dynamics may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to 5 Dynamics’ use of your Personal Data for this purpose at any time.
Privacy Shield Framework
Recourse, Enforcement, and Liability
5 Dynamics’ participation in any frameworks are subject to investigation and enforcement by the Federal Trade Commission.
In compliance with the Privacy Shield Principles, 5 Dynamics commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact 5 Dynamics at email@example.com.
5 Dynamics has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship.
Under certain conditions, Data Subjects may be able to invoke binding arbitration.
5 Dynamics agrees to periodically review and verify any compliance, and to remedy any issues arising out of failure to comply.
Accountability for Onward Transfer
Disclosures and transfers
We do not disclose an individual’s personal data to third parties, except when one or more of the following conditions is true:
- We have the individual’s permission to make the disclosure.
- The disclosure is required by lawful request by public authorities, including to meet national security or law enforcement requirements. 5 Dynamics is also subject to the authority of the Federal Trade Commission.
- The disclosure is required by law or mandatory professional standards. The disclosure is reasonably related to the sale or other disposition of all or part of our business.
- The information in question is publicly available.
- The disclosure is reasonably necessary for the establishment of legal claims.
Contacting 5 Dynamics
5 Dynamics LLC
2802 Flintrock Trace, Suite 259
Austin, TX 78738